Privacy Policy

Effective date: 27 June 2026 Next review: June 2027

1. About this policy

We care about your privacy and we want you to understand what we do with the information you share with us. This policy tells you how PROpulsion collects, uses, shares, and protects your personal information, and the rights you have under the Protection of Personal Information Act, 4 of 2013 (POPIA).

“PROpulsion”, “we”, and “us” refer to Juacois Consulting and Technology (Pty) Ltd, trading as PROpulsion. We are the responsible party under POPIA, a private company registered in South Africa, with our registered office at Venture Workspace, Second Floor, The Sanctuary, c/o R44 and De Beers Avenue, Somerset West, 7130.

Our Information Officer is Francois du Toit. For any question about your personal information, or to exercise any of the rights in section 10, email francois@propulsion.co.za.

2. Who this policy applies to

This policy applies to anyone whose personal information we hold, including community members, event attendees and learners, consulting clients, newsletter subscribers, suppliers and contractors, our personnel, sponsors, partners and speakers, and visitors to our website.

We collect most of this information directly from you. We sometimes receive it from third parties, such as a sponsor, an employer booking a team onto a programme, or a professional body sharing CPD records. In every case, this policy applies.

3. What we collect and why

The information we hold, and our lawful basis for holding it, depends on how you engage with us.

We do not collect special personal information (about your race, religion, health, sexual orientation, biometric data, or criminal behaviour) unless the law requires it or you have given us your express consent.

We do not sell your personal information.

4. Cookies and analytics

Our website uses cookies to make it work properly, remember your preferences, and help us understand how visitors use it. Cookies are small text files that your browser stores on your device.

We use Google Analytics, with your IP address anonymised so we cannot identify you as an individual. You can turn cookies off in your browser settings, but parts of the site may not work as expected if you do.

5. Who we share your information with

To run our business, we share personal information with service providers known under POPIA as operators. Each operator processes information only on our instructions, under a written agreement that requires confidentiality and appropriate security.

We may also share information where the law requires it, where we need to protect our rights, or where you have given us specific consent.

6. Where your information is stored

We are based in South Africa, and most of your personal information stays here. Some of our service providers store and process information in the United States, the United Kingdom, and the European Union.

When personal information leaves South Africa, we rely on one of the lawful bases in Section 72 of POPIA. In practice, that means the receiving country or operator is subject to laws or binding rules that protect your information to a similar standard, you have consented, the transfer is needed for a contract with you, or the transfer is needed for a contract we hold in your interests.

7. How long we keep your information

We keep your information only for as long as we need it, and for as long as the law requires. Tax and accounting records must be kept for at least five years. Employment and other statutory records have their own retention periods. Where no specific period applies, we keep records for as long as we need them for the purpose we collected them, and then securely destroy, delete, or de-identify them.

8. How we keep your information safe

We use reasonable technical and organisational measures to protect your personal information. These include access controls with strong passwords and multi-factor authentication where available, role-based access so our team only sees what they need, encryption in transit and at rest where the platform supports it, regular backups, anti-malware and endpoint protection, and confidentiality obligations on our people and contractors. Our operators are bound by written agreements that require equivalent security.

We review these measures regularly. If your personal information is ever accessed by someone who should not have it, we will notify you and the Information Regulator, as required by Section 22 of POPIA.

No online system is fully secure. Please do your part too, with strong passwords and safe devices.

9. Marketing communications

If you are an existing client or active member, we may send you marketing communications about our own similar products and services. Section 69(3) of POPIA allows this where your information was obtained in the context of a sale, and where we give you a clear way to opt out.

If you have signed up for our newsletter or other free content, we send you those communications on the basis of your consent, which you gave when you signed up.

In either case, every message has an unsubscribe link. You can also email francois@propulsion.co.za to opt out. We will act on your request at no cost, and you do not need to give a reason.

10. Your rights under POPIA

You have the right to:

• Ask us to confirm what personal information we hold about you, and to give you a copy
• Ask us to correct information that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, or unlawfully obtained
• Ask us to delete or destroy information we are no longer authorised to keep
• Object to the processing of your information on reasonable grounds, including direct marketing
• Withdraw your consent at any time where we rely on it, without affecting anything we did before you withdrew
• Complain to us, or directly to the Information Regulator

To exercise any of these, email francois@propulsion.co.za. We may ask you to confirm your identity first, and we will respond within 30 days.

For formal correction, deletion, or objection requests, please use the prescribed POPIA forms, which are in our PAIA Manual on our website and on the Information Regulator’s site at www.inforegulator.org.za.

11. How to complain

If you are unhappy with how we have handled your personal information, please contact Francois first, at info@propulsion.co.za. If we cannot resolve it together, you can complain to the Information Regulator at POPIAComplaints@inforegulator.org.za, on 010 023 5200, or at JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001.

12. Changes to this policy

We review this policy at least once a year, and whenever the law or our practices change in a way that affects you. The current version is always at www.propulsion.co.za. If we make material changes, we will let you know by email or with a clear notice on the site.

13. How to contact us