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S2E5 – Your client onboarding experience

This is the unedited original audio from our LIVE online show called PROpulsion LIVE broadcasted on Friday 5 March 2021.

News segment: presented by Seema Naicker,  Technical & CPD Manager at the Financial Planning Institute of SA.

Personal Development segment: presented by Norma Simons, a mindset and accountability coach talking about the impact of our beliefs on our lives and the results we want to achieve.

Featured Topic:  First impressions last! Meaning that most of the time we only have one opportunity to wow a client.

A solid onboarding process is critical to lay a solid foundation right from the start and to reinforce that the client made the right decision to choose you amongst so many other options.

But what does an onboarding process entail? How do you design one? What is valuable and what is not?

In this episode, Francois du Toit discusses all of this and more.

Marketing and Branding SegmentRizanne Oosthuisen, the founder of ProfileMe, discusses the importance of consistency and recognition when it comes to building a brand.

Wrap Up segment presented by Francois du Toit, Director of PROpulsion Learning and Technology.

—-Attribution—-

Sound effects from Zapsplat.com 

—- Learn more about Ignite 2021—-

https://www.propulsion.co.za/ignite

—- Support the show —-

Your voluntary support enables the show to grow. To support the show and receive additional benefits:

https://www.patreon.com/vcf

—- Connect with Us —-

Website:  http://www.propulsion.co.za

PROpulsion LIVE Portal: https://www.propulsion.co.za/portal

Twitter:  https://twitter.com/francoisdtza

LinkedIn:  https://www.linkedin.com/in/francoisdtza

Instagram: https://www.instagram.com/francoisdtza

—- Learn with Us —-

Online CPD:  https://learn.circulus.co.za/courses/

Webinars:  https://learn.circulus.co.za/course-category/webinars/

Podcast: https://www.propulsion.co.za/category/podcasts/

Articles:  https://www.propulsion.co.za/category/article/

Author

  • Francois du Toit, CFP® holds a B. Com degree in Risk Management as well as the Post-Graduate Diploma in Financial Planning. He is an avid miniature figure painter with a passion for helping others succeed and for professionalising the Financial Services Industry. He holds the certification of CERTIFIED FINANCIAL PLANNER® or CFP® in good standing with the Financial Planning Institute of Southern Africa as well as being a registered Tax Practitioner with them and SARS. Francois offers a unique and powerful proposition to businesses employing Financial Advisers and Broker Consultants that leads to significant improvement in production and reduced advice risk. His practical experience, success, technical knowledge and understanding the challenges and opportunities in this field, ensure immediate practical application in the target market. Francois has designed and created very successful online courses for the Financial Planning Institute and has trained hundreds of financial planners, advisers and other trainers for among others Old Mutual, PPS, Liberty, Iress and atWork. His ability to answer questions that relate to practical on-the-ground issues is what sets him apart from traditional trainers who may not have been in practice.

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